If you're worried about losing any previously stored footage, you can use a new/different SD card.After formatting the card in the cam, transferring the files, and restarting the device, it worked perfectly. I tried to format the card twice via Windows but just kept getting an, "Invalid card." error. Before using an SD card to install the upgrade, you should format the card in the cam itself.After following the instructions, the cam operates perfectly now. However, using a little common sense, I checked the Nextbase website and found a firmware update. But, also like many others, I have experienced connection issues where I'd connect to the WIFI but the app didn't recognise it and kept diverting me to the connection settings. I bought this dash cam for, like many others, the ability to connect via WIFI to view and download clips. If you're having connection issues, update the firmware
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